Refund policy

If you're not happy with your products, please get in touch via social@bff-skincare.com.au, and we’ll sort you out. Like a good BFF should.

Here are some fun sentences:
We’ll refund or replace any products that are faulty, damaged, problematic, or reaction’y.
Refunds are processed back the way you paid.
We refund the amount paid on goods, not shipping or customs fees.
We only accept returns and refunds that were purchased via our website.
If you purchased during a promotion or special offer, the refund will be no more than the price paid on purchase.
Gift packs or product kits can only be returned as a whole pack; individual items cannot be refunded.
FYI. Refunds can’t be processed on expired credit cards.